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Info About Returns

We want you to be satisfied with your purchase!


Satisfaction Guaranteed

We understand problems occasionally occur with orders and deliveries.  We also understand that sometimes customers change their mind.  Our commitment is to provide the best, hassle-free resolution we can.  If you purchase an item from our store and are not satisfied with your purchase, you can return the item(s) to us within 30 days for a refund of the cost of the merchandise.  There are of course conditions which apply to this policy, so we encourage you to read the details of our return policy via the link below.

 

CLICK HERE for the DETAILS & LIMITATIONS of our RETURN POLICY

 

How to Initiate a Return 

Contact us via our “Contact Us” page found in our help menu or at the bottom of our site.  Give us your name, order # and reason you would like to initiate a return/replacement and submit it.  Once we have reviewed your request (typically within 1-2 business days), you will receive an email with the RMA number along with the return information and instructions.

 

Important:

Claims for damaged merchandise, wrong items received or missing items must be made in writing within ten (10) days of receipt of your order.  If you allow more than ten (10) days to go by after receiving your order before inspecting it and notifying us, we will be unable to assist you. 

 

If you have questions about this process or need assistance, give us a call at 1-866-777-1031 or send us an email at customerservice@halloweenfound.com

 

We'll be happy to help!

Boo and The CREW are ALWAYS here & HAPPY to help!