Política de envío

General

Halloween Found ("we" and "us") is the operator of (https://www.HALLOWEENfound.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. 

Your spooky stuff is almost on it's way!

 

Most orders placed by 3pm EST, Monday–Friday, will usually ship the same day; excluding holidays. Orders placed after 3pm EST, Monday–Friday, will ship the following business day. Orders placed on Saturday or Sunday will ship on the next business day. 

Please note: Local COVID-19 circumstances may impact some delivery windows. We appreciate your patience as safety is our top priority. 

Below is our shipping rate chart based on your order total:

Shipping Rates

If your order includes an item that is particularly large, or if you have ordered in large quantities, our shipping calculator may not accurately give you the total shipping cost for your order. In most cases, this will not be a problem, but in the case of a large discrepancy, you will be notified of the difference and your order may be held pending your reply. 

Expected Delivery Dates 

For most shipping methods we provide an estimated delivery date. This date is our best estimate of when your order will be delivered based on what we know at that time. That date however is not a guarantee.  If your order doesn't arrive when you need it and you no longer want the merchandise, you can refuse delivery or return the merchandise for a refund.  We do not issue refunds for shipping costs unless the merchandise was damaged in transit in which case we may request photos of the damage to include the outer packaging so we may file a claim with the carrier.  

Free Shipping Offer 

We offer FREE ground shipping on orders based on your merchandise order total and ship-to location. Not all ship to addresses will qualify for our free shipping offer. Also, orders for items that are over-size may require an additional shipping charge after the order has been placed for it to be processed.  This is mostly common with the larger sized props.  

International Shipping 

If you live outside the United States, you may purchase from our website.  The shipping choices available to you will show in your cart when you enter your delivery address information.  International orders are not eligible for free shipping.

Undeliverable Packages 

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund less the shipping charges. Additionally, if the package was refused for delivery, we will also assess a 15% re-stocking fee. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four weeks from the expected delivery date, please contact us via our CONTACT US link. 

Failed Delivery Attempts 

Most of the carriers we use will make three attempts to deliver a package. It is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order. 

Shipping Address Accuracy 

Incorrectly entered addresses may unnecessarily delay your order. Please enter your ship to address information in the appropriate boxes and double-check for typos and other errors. Here are some shipping address tips: 

P.O. Box Addresses 

If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that your order is routed through the proper carrier, please enter the box number as "PO BOX" followed by the number. If you're a private mailbox holder (use a local commercial mail receiving agency such as The UPS Store or similar services), do not use the word "Box" for your mailbox number. Instead, use the pound sign (#) or the abbreviation of "PMB" (Private Mail Box). This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

APO or FPO Addresses 

When entering an APO or FPO address, follow these steps: 

City field: Enter "APO" or "FPO."

State field: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.

Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.

All shipments to APO/FPO addresses are sent either via UPS Sure Post (a partnership between UPS and USPS) or USPS Priority Mail. The shipping checkout page specifies which method. We estimate 5 to 10 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days. Sorry, we have no control over these shipping time frames. 

Guam and U.S. Protectorates 

When entering an address for Puerto Rico, Virgin Islands (U.S.), Guam, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, or Federated States of Micronesia please follow these steps:

Country field: Select the correct place name from the drop-down menu. If the correct place is not listed, choose "United States."

Zip Code field: Always double check for the correct zip code.

Commercial Mail Receiving Agency (CMRA) Addresses 

If you are shipping to a private mailbox holder (using a local commercial mail receiving agency), it is important you DO NOT use the word "Box" for your mailbox number. Instead, use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box.

Items Out Of Stock

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Customer Service

For all customer service inquiries, please email us at www.customerservice@HALLOWEENfound.com.

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